Help Center
Find solutions, troubleshooting guides, and expert advice for your luxury appliances.
Our team of certified technicians has compiled answers to the most common questions and problems we encounter.
Having an emergency?
Gas smell, water leak, or appliance failure requiring immediate help?
Browse Help Topics
Common Problems
Troubleshooting guides for the most frequent appliance issues
Maintenance Guides
Step-by-step instructions for keeping your appliances running smoothly
Emergency Help
What to do when you need immediate assistance
FAQ
Answers to frequently asked questions
Service Information
What to expect from our repair service
Common Problems by Appliance
Select your appliance type to find specific troubleshooting guides and solutions.
Urgent Issues Requiring Quick Action
These problems often need prompt attention to prevent further damage or safety hazards.
Refrigerator Not Cooling Properly
Food spoiling faster than normal, Temperature reading higher than set point
Refrigerator Leaking Water on Floor
Water pooling under the refrigerator, Water inside the refrigerator compartment
Freezer Not Freezing or Not Cold Enough
Food thawing or soft, Temperature above 0°F
Gas Smell from Range When Not in Use
Gas odor when range is off, Smell stronger near specific burner
All Troubleshooting Guides
Still Need Help?
If you couldn't find the answer you're looking for, our expert technicians are ready to help diagnose and solve your appliance problems.
Professional Repair When You Need It
Our certified technicians are available for same-day service throughout the Phoenix metropolitan area.